leadership
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Competence Penalty is a Barrier to the Adoption of New Technology
Competence Penalty Is a Barrier to the Adoption of New Technology (Gai, Hou, Tu) reports a three-part study examining why generative AI coding tools remain under-adopted even in environments where traditional barriers such as access, training, and infrastructure have largely been removed. Study 1 draws on digital trace data from 28,698 software engineers following the…
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On changing tools, and tools changing us
TL;DR: Changing research tools changes research practice. This reflection takes a CSCW-informed view of tool migration, examining how new platforms reshape workflows, redistribute expertise, and influence what teams come to treat as valid insight. I draw on a recent experience of changing tools in a large complex organisation. (CSCW is Computer-Supported Cooperative Work which studies…
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Interpersonal Trust Development in GenAI-Augmented Organisations
Interpersonal Trust Development in GenAI-augmented Organisations (Norkin) examines how interpersonal trust forms and shifts when GenAI becomes embedded in knowledge-intensive team workflows. GenAI is reshaping work at a pace that often exceeds organisations’ ability to recalibrate processes, norms, and expectations. While productivity gains are evident, the uncertainty introduced by autonomous content generation raises questions about reliability,…
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Leading Design Conference — 2025 Reflections
Last week, I had the opportunity to attend the Leading Design Conference at the Barbican Centre in London. I first heard about the event through our accessibility research partners at Fable, who were among the main sponsors. Because most of our collaboration happens online (Fable are based in Canada) it felt like the perfect chance…
Brian Grellmann 